Privacy Policy

Parcel Mobile Application

1. Information We Collect

1.1 Usage Analytics Data

We use Amplitude Analytics SDK to collect usage data to improve our service. This includes:

• App usage patterns and feature interactions
• Search queries and property lookup requests
• Request frequency and timing information
• Device information (type, operating system, app version)
• Performance metrics and error reports
• Session duration and user engagement metrics

1.2 Location Information

Location access is optional and additional functionality, not main functionality. You may have the option to decline your location request or withdraw location access in your phone app settings at any time (iPhone: Settings → Apps → Parcel, Android: Settings → Apps → Parcel → Permissions).

Location usage includes:

• Current location for map centering and navigation
• Temporary location access for property searches in your area
• Location data is processed locally on your device when possible

1.3 Search and Request Data

We may store and log the following information for service improvement and functionality:

• Specific geographic areas or coordinates searched on the map
• Address requests and property lookups
• Search patterns and frequently accessed areas
• Request timestamps and frequency
• Property data requests and responses

1.4 Account and Device Information

When you use our app, we may collect:

• Device identifiers (advertising ID, device ID)
• App installation and usage data
• Subscription and purchase information
• Technical information (IP address, browser type, operating system)
• Crash reports and diagnostic data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide property mapping and real estate data services
• Analytics and Improvement: To analyze usage patterns and improve app functionality
• Performance Optimization: To optimize app performance and user experience
• Customer Support: To provide technical support and respond to user inquiries
• Security: To detect and prevent fraud, abuse, or security issues
• Legal Compliance: To comply with applicable laws and regulations

3. Location Data Privacy

4. Third-Party Services

4.1 Amplitude Analytics

We use Amplitude Analytics to understand how users interact with our app. Amplitude may collect and process usage data according to their own privacy policy. You can learn more about Amplitude's data practices at their privacy policy page.

4.2 Property Data Providers

We obtain property and real estate data from various third-party providers. These providers may have their own data collection and privacy practices.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in app operation
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect the safety and security of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Usage Analytics: Retained for up to 2 years for service improvement
• Search Logs: Retained for up to 1 year for optimization purposes
• Account Data: Retained while your account is active and for a reasonable period thereafter

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of certain data collection practices
• Location Control: Disable location access through device settings

9. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date below. Your continued use of the app after such changes constitutes acceptance of the updated policy.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.